Frequently Asked Questions

City code can be complex and proper research can help prevent frustration. Start by reviewing the municipal code - you can search by topic. You can also call or email the Community Development department or visit the counter in person.

For more complex projects, the city offers predevelopment consultation meetings (PDF), and applicants should prepare detailed information about their property and project.

Yes, the city does allow Internal and External Accessory Dwelling Units (ADU). To see if you qualify to have an Internal or External ADU, review the SSL ADU Handbook. If you want to verify your zoning please use the Interactive Zoning Map. For more information please go to the Planning & Zoning page. 

Our city has adopted a variety of plans to shape future growth and development. At the highest level is the General Plan, applying to the entire city. There are also numerous plans by topic (transportation, housing, parks, lighting) and by neighborhood (Downtown, East Streetcar).

The city zoning is a designation given to every parcel in the city to define what is desired for that neighborhood and the rules for development and land uses in it. The city ordinances set these legal requirements. For more information please go to the Planning & Zoning page. 

The Planning Commission works with the Community Development Department to develop and approve master plans, and review and advise on development projects. Their role is to shape policies, advise on decisions and make recommendations to the City Council, who is the city's legislative body.

Any citizen can make a Government Records Access and Management Act (GRAMA) to get more information about a project or decision. GRAMA requests are managed by the City Recorder's Office.

The Government Records Access and Management Act (GRAMA) was established by the State of Utah to set statutory standards in the maintenance and handling of governmental records. 

Requests can be submitted a number of ways:

• Download a GRAMA Request form (PDF); complete it and submit to the Recorder's Office for processing:
  220 E Morris Avenue Suite 200
  South Salt Lake, UT 84115
• Submit a request online using the City of South Salt Lake Digital GRAMA Request Form.
• Submit a request online through the State of Utah Open Records Portal.

Special Event Permit

If you are planning an event in South Salt Lake, you need to complete and submit an application for a Special Event Request to the City Recorder at least ten days before any advertising of their event commences. Download a Special Event Request Form.

Please make sure to complete the site map and event description attached to the application. For non-applicable questions, fill in with N/A. The application will be processed and the applicant will be notified within seven calendar days whether the application is granted or denied, and reason for deny.

Things to Consider Before Applying

• A road closure and traffic plan may be required if the event impedes traffic on the street, sidewalk, or parking lot. The City Recorder will work with the appropriate City Departments to determine if the event will require a road closure and traffic plan and notify the applicant.
• The SSL Fire Marshal will need to inspect certain things before the event, including propone/gas or liquids used, fireworks or open flames, and temporary structures.
• If the event lasts more than two hours AND will be attended by more than 500 people, you must obtain a Temporary Mass Gathering Permit by the Salt Lake County Health Department. For verification and more information, contact them at 385-468-3817 or tempevents@slco.org.
• If food is being offered at the event, you may need to obtain a Temporary Food Service Permit by the Salt Lake County Health Department. For verification and more information, contact them at 385-468-3817 or tempevents@slco.org.
• If you have porta potties, they require contamination prevention such as pan underneath them to prevent spillage into storm water drains.
• If you are serving or selling alcohol, you must obtain a state permit from the Utah Department of Alcoholic Beverages Services (contact them at 801-997-6800), in addition to a City permit you must obtain through the South Salt Lake Business Licensing Department.

No, those records are handled by their own departments. For more information, contact the Fire Department and/or South Salt Lake Police Department.

You can search for your court date through the Utah State Courts' website.

The Utah Courts’ Self-Help Center provides assistance to those who do not have legal counsel. You can reach them at 888-683-0009 or visit the Utah Courts website.

Residents threatened with an eviction in Salt Lake County can dial 801-359-2444 or 801-359-4142. In addition, homeless families taking the steps to stabilize their situation and need help with rehousing can also call for assistance.

Yes. If you need an interpreter you must contact the court at 801-483-6072 to make that request.

No. Divorce cases must be filed in the District Court in the county where the residency requirement is met.

You can file a petition at the district court in the county where you live, in the county where the abuser lives, or in the county where the abuse took place.

No. Landlord/renter disputes are handled by the Salt Lake County Justice Court.

No. All City employee payroll is handled by the Finance Department.

Applicants must include a resume and cover letter with their application, as well as proof of any certifications or licenses required to complete the job.

The City of South Salt Lake offers full-time employees a comprehensive benefits package, which includes vacation time, sick time, paid holidays, health, dental, life, short-term disability, long-term disability, retirement, etc., which the City pays the premium in full or a portion thereof.

Under Title 17c of the Utah Code, the Redevelopment Agency is a separate, distinct legal entity from the City. However, the RDA shares the same leadership management as the City government.

Tax Increment Financing is the primary source of revenue that the Redevelopment Agency has to offer. There are other programs available through the State of Utah and various federal agencies, such as Housing and Urban Development and the Department of Commerce, that are commonly pursued for additional funding.

The RDA meets on the same scheduled dates as the City Council, in a separate meeting with a separate agenda. Typically the meeting is before the regular City Council meeting.

Yes! Like most animal shelters, our staff encourages prospective owners to meet with any pets they are interested in adopting. That way, the owner and the pet can get an initial impression of one another.

There are several other animal shelters in the area who may have found your lost pet. Also, make sure you check 24 Pet Connect and search in your area.

Yes! Our animals are always happy to meet new visitors, and any volunteer assistance goes a long way. Please reach out to us at 801-483-6024 to schedule your visit.

Rabies is an infectious viral disease that affects the nervous system of humans and other mammals. People get rabies from the bite of an animal with rabies.

Any wild mammals, including raccoons, skunks, foxes, coyotes or bats, can have rabies and transmit it to humans. It is also possible, but quite rare, for people to get rabies if infectious material from a rabid animal, such as saliva, gets directly into their eyes, nose, mouth or a wound.

If you see a wild animal that is acting strangely or appears to be ill, please immediately call our office at 801-483-6024 and report the location and details of the animal.

No. The City Attorney only represents the City of South Salt Lake in its legal proceedings. Please refer to the Utah State Bar for individual legal counsel.

To file an Appeal on:

• A Criminal Case: Contact the South Salt Lake Justice Court within 30 days of your sentencing date.
• A Civil Citation: Refer to City Ordinance 2.22.040.

To file a claim, please fill out our Claim Form (PDF) and submit it with three estimates.

The administrative law judge presides over all administrative hearings regarding city ordinance or municipal code violations. Learn more about the administrative law judge in the Municipal Code.

To file a Small Claims action, refer to the South Salt Lake Justice Court for forms and guidelines.

Pay civil citation fees over the phone, by mail, or in-person with our Finance Department. You will need your citation number or case number to complete this transaction.

1. To pay with credit card by phone, call 801-483-6074.

• To pay in-person, visit the Finance Department at City Hall.

220 East Morris Avenue
Suite 200
South Salt Lake, UT 84115

• To pay through mail, send a money order or cashier's check to the Finance Department.

City of South Salt Lake
220 East Morris Avenue
Suite 200
South Salt Lake, UT 84115

You may also place payments in the drop box on the west side of City Hall. Make sure to include your number and citation number or case number, along with contact information in case we need to contact you.

Contact the South Salt Lake Justice Court to make payment.

No. All new businesses (or businesses with a change in ownership) must submit a new business license application and schedule any required inspections.

No. All prospective businesses must receive a license prior to engaging in business operations. Businesses failing to comply with licensing requirements may be subject to daily citations or criminal penalties.

Please review Title 17 of the South Salt Lake Municipal Code for what land uses are allowed in each zoning district. If your proposed use is allowed in the zoning district and is a change of use from prior uses, the building and site will be required to be brought into current compliance with all Municipal Code, Building Code and Fire Code requirements. If you have specific questions, please contact our planning department staff.

Yes. All home occupations require a business license.

All items listed on your inspection report must be addressed prior to license approval. If the compliance item requires a building permit, you will need to submit the appropriate applications with a General Contractor licensed in the State of Utah. Once all improvements have been completed, applicants shall contact the inspector listed on the inspection report to schedule a follow-up inspection.

Yes. All warehouses and stored goods also require a business license.

Yes. All residential rentals require a business license before leasing begins.

Yes. All rental business licenses require that the property is inspected prior to beginning the leasing process.

Please contact Amy Peuler Business Licensing

Powered by Froala Editor

We will review and provide feedback within 15 business days. It is the applicant's responsibility to provide a complete application and respond to comments accordingly. Applications are only valid for 180 days.

No. Any project that starts work without a permit may be subject to citation and a double fee for the application. Criminal penalties may be imposed for failure to comply.

Yes. All building permits require an inspection. Please call 801-483-6032 to schedule an on-site inspection. If work is completed without an inspection, the applicant is responsible for removing and/or replacing all uninspected work to ensure compliance.

If your proposed fence is under 6 feet tall and wood construction, you do not need to apply for a building permit application. If your proposed fence is constructed of masonry material (any height) or over 6 feet tall (any material), you are required to apply for a building permit application. All fences must comply with clear-view restrictions as defined in South Salt Lake Municipal Code.

Yes. Any reroof of a structure requires a building permit.

Email Community & Economic Development Director Jonathan Weidenhamer to learn more about current development opportunities throughout our city.

The South Salt Lake Chamber of Commerce website engages and supports businesses throughout our city and region. They are an independent non-profit organization, and are conveniently located in the same office building as our city hall. 

South Salt Lake Community Development staff reviews all development and business proposals within the City. Large scale investment projects may submit, at time of application, an economic benefit analysis to request to be considered on incentives currently offered by South Salt Lake City or the South Salt Lake Redevelopment Agency (RDA).

Many businesses find the business-friendly attitude, great locations and reasonable real estate prices make South Salt Lake a great location for new business.

You can learn more about this process on our Business Licensing webpage. 

A list of available Capital Improvement Projects around South Salt Lake can be found at the Utah Public Procurement Place, along with many other biddable projects throughout Utah.

Contact the Public Works Inspector at 801-412-3211 if you notice an issue with a road or building that could present a serious danger to the residents of SSL. You can also reach out to The Streets and Sidewalks Division for problems with streets or signage. Please contact Code Enforcement at 801-464-6712 if you notice any clear violations of building code. 

Normal construction activity in the public right-of-way, including obstruction of the public right-of-way requires an Engineering Permit (PDF) from our Engineering Department with the city of South Salt Lake. Work in the public right-of-way includes replacement or new construction of streets, sidewalks, curb and gutter, drive approaches, and utility excavations. Landscaping does not require a public right-of-way permit unless heavy equipment is used to move material. Planning approval may be required, please contact the Community Development Department 801-483-6063 ext. 2.

If you need to close a city-owned street or sidewalk for any length of time, you will be required to obtain a right-of-way permit and include a Traffic Control Plan.

Do you need a dumpster or moving containers curbside? Here’s what you’ll need:

1. A Engineering Permit (PDF) is required to place a moving container or dumpster on the shoulder of the road, a fee will be charged for the length of the permit.
2. Every moving container or dumpster must have a traffic control plan that includes placement of barricades.

Yes, a Right-of-Way Permit (PDF) must be applied for on a sewer spot repair. If staying outside of the City's Right-of-Way the only fee required will be the application/inspection fee.

The City does install Children at Play signs; however, they are not regulatory signs which cannot be enforced. Other measures can be taken such as checking Speed Limit signs for proper location, or in some cases, a study is conducted to determine if there is a speeding problem. If a problem is found, the police department is notified and requested to enforce the speed limit at the location and the City's Engineer will determine if any additional traffic control devices are needed.

No. The purpose of a stop sign is right-of-way assignment, not speed control. Certain warrants have to be met before a stop sign is installed. Engineering studies have shown that unwarranted stop signs contribute to speeding because the driver tries to make up for time lost due to stopping. Other measures can be taken to correct a speeding problem.

Call the Engineering Department at 801-412-3211 or write a letter. An inspection will be done at the location to determine whether a light is needed. Sometimes trimming a tree or upgrading the wattage on an existing street light will light the area enough that a new light is not necessary. In cases where it is found a light is needed, the City contacts Rocky Mountain Power for an estimate, the funding is applied for approval and then the light is installed.

If the tree/bush, etc. is on City right of way, we can trim it. The Streets and Sidewalks division trims the smaller trees and hires a contractor for larger trees. Sight obstructions on private property are the property owner's responsibility, and the city will contact the owner to do the trimming.

Yes. You can also drop your bills off at the Finance Department in City Hall. However, we do encourage residents to pay their bills online, as it ensures timely and accurate payment processing. You can also mail your payment or deposit them in the dropbox on the North side of City Hall.

Yes! Xpress Bill Pay handles online billing for the South Salt Lake sewer/water as well as Mount Olympus Improvement District (sewer) and the Jordan Valley Water Conservancy District (water). 

Yes. Xpress Bill Pay handles all your payment information on secure servers, and encrypts sensitive data to provide further security.

No, you can pay more that one bill under one Xpress Bill Pay account. Just click "Add New eBills" and follow the instructions.

Call 801-483-6074 and we will mail you a new card.

We rely on several partners to provide our utility services. You can find out who provides your services by referring to our helpful maps (on the right sidebar) or by calling 801-483-6074 and providing us with your address.

We have made several changes to our roll-off rentals (Bulk Waste Trailers): see our Waste Collection page for more information.

If your regularly scheduled pick-up day falls on July 4th, Thanksgiving, Christmas, or New Year's Day, service will be delayed one day starting with the holiday.

Call 801-483-6074 and we will mail you a new card.

Please look at Ace Disposal’s webpage, where they list hazardous items that shouldn’t be thrown out. 

We recommend that residents use our “Pay Your Bill” webpage and set up recurring automatic payments for their bills. This prevents missed bills and potential water disconnections and reconnection fees.

SSL Water only services residences south of 2100 South and north of 3300 South, so if you live south of 3300 South your water will come from the Jordan Valley Water Conservancy District. If you are not sure, locate your house on this map.

We understand that from time to time everyone has unexpected things happen in life. The collection program has been designed with that in mind.  Please contact the billing office before the date of any delinquency notice you receive and they will try to work out a payment schedule that works for you. Call 801-483-6074 or email Utility Billing.

For all emergencies, please dial 911. Dial 801-840-4000 for all non-emergency Fire and Police requests. Our Department dispatches both firefighting vehicles and ambulances/emergency personnel.

Periodically, the Public Works Department will flush fire hydrants throughout the City, removing sediment that has accumulated in the system. This results in water gushing from fire hydrants. A notice will be posted to City News whenever hydrant flushing is in progress.

While it may seem logical to call the fire department, all fire hydrants are maintained by the South Salt Lake Water Division within Public Works. Dial 801-483-6014 to report a leaking hydrant.

The Fire Marshal provides guidance regarding open burning laws and requirements. For more information, view the Open Burning FAQ (PDF).

All new businesses require a fire inspection prior to opening. The office of the fire marshal handles all new inspections. Visit the Fire Marshal's webpage or dial 801-483-6012 to schedule an inspection.

The most common request is for fire extinguisher training. We also offer services to observe fire drills and can assist in creating a fire escape plan. During the COVID-19 pandemic, some training is suspended, but if you'd like to schedule training for your employees, please call 801-483-6043.

View our Open Burning FAQ (PDF).

Emergencies: Always dial 911.

Non-emergencies: Call dispatch at 801-840-4000.

A speed trailer is an apparatus placed on the side of the road that will show the posted speed limit along with the speed of a vehicle passing by it. Speed trailers are often very effective in combating speeding problems in a given area. If you would like to request a speed trailer be placed in your neighborhood, call 801-412-3674 and leave a message. Someone from the Traffic Division will contact you to make arrangements.

There are established Neighborhood Watch groups for every area of the city, and they meet monthly. Contact Officer Chad Keller in the Community Resources Division at 801-412-3654. He will give you information on where your local Neighborhood Watch group meets and when the next meeting is scheduled.

If you have filed a report with one of our officers and would like to add information to the case, call dispatch at 801-840-4000 and let them know you have additional information. Provide them with the case number and an officer will contact you to get the information. If you have a detective assigned to your case, contact that detective directly and provide any additional information you have.

Depending on the way your property has been classified, there are different processes for releasing the property. Call the Evidence department before you come in to retrieve your property so they can advise you of the process and how long to expect it to take to process your request. The Evidence department can be reached by calling 801-412-3665. Requests made after 4:30 pm may not be reviewed until the following business day, and no requests are guaranteed to be processed the day they are made.

Please note that at the time you come in to pick up your property, you will need to present photo identification, and you may only pick up the property if you are the owner of the property. For circumstances where that may not be possible, contact the Evidence personnel to find out what options are available.

Come into the police department at 2835 S Main Street and go to the Records window. Complete a GRAMA request form, and the request will be processed by our Records personnel. You can also print a copy of the GRAMA request form from our Downloadable Forms section and bring the request into the police department. You will need to provide photo identification at the time of the request. There is a $10 fee for copies of police reports, $15 for DI-9 accident reports and $10 for non-reportable accident reports, due at the time you receive the report (which may be in the same visit you make the request, however it can take up to 10 working days) and can be paid by cash, check or credit/debit card. We do not accept American Express or Discover Card.

We have officers who specialize in various areas of crime prevention and safety who can give an informative and interesting presentation to your school, business, or community group. Call the police department at 801-412-3600 and provide details of your event and our office staff can direct you to the officer who can assist you.

We do not do fingerprinting here at the South Salt Lake Police Department. If you need to get your fingerprints done, we suggest contacting the Bureau of Criminal Identification (BCI) at 801-965-4445.

To make a complaint about an ordinance violation, call the Code Enforcement at 801-464-6757

Via the Web: 

• Visit the following link to submit an anonymous tip online: https://cityprotect.com/forms/southsaltlakecity.com/anonymous.

Via Text:

• Text your tip to 274-637 (CRIMES).
• Start your text message with the keyword: SSLPD
• Within a minute, you will receive a text message with your alias. This confirms that your text message was received. The alias identifier is used by the officer to communicate with you, through text, regarding the tip you submitted.
• Remember, the officer does not know your identity or location.

Call Our Crime Analyst, Alli Lachowsky at 801-412-3607 to request crime information. Requests generally only take a few days to process, but may take up to 10 working days.

We welcome feedback about our department!  Fill out the Commendation/Complaint form and deliver it in person or by mail to the Police Department Records Department:
South Salt Lake Police Department
2835 South Main Street
South Salt Lake City, UT, 84115

If you are going on vacation and would like our officers to occasionally drive by your house to make sure it looks secure, submit a request. Let our office know when you are leaving, when you will be returning, if anyone or any vehicles will be at the home, and you can also leave a contact phone number in case officers need to contact someone if there is an emergency. The information will be distributed to all officers.

One of the best ways to combat graffiti is quick reporting and quick removal. As soon as you see graffiti in your neighborhoods, report it to police dispatch at 801-840-4000. You can also help by reporting suspicious activity in areas that look like good targets for graffiti. Catching the suspect before the damage is done is better for everyone!

The South Salt Lake Police Department currently holds various unclaimed properties in our evidence room. They include bicycles, cash, guns, computer equipment, cell phones, jewelry, tools, and other miscellaneous items.

If you believe we currently have property belonging to you, please contact us in person or at 801-412-3665.

Ownership must be proven in the form of receipts and/or detailed description.

Unclaimed property will be auctioned or destroyed with notice. 

To obtain a police report, reach out to our Records Division at 801-412-3600 or email Police Records.

No. Victims of crimes can receive a copy of their police report for free. Contact the Records Division at 801-412-3600 or email Police Records for more information.

No. You can apply for a protective order at the Legal Aid Society website.

In some cases, yes. To find out if you can be compensated for a crime committed against you, reach out to the Utah Office for Victims of Crime.

Domestic Shelters provides excellent information regarding all aspects of domestic abuse. If you are the victim of domestic abuse, reach out to our team immediately.

South Salt Lake Code states that inoperable and unlicensed vehicles must be stored in an enclosed structure such as a garage or shed. Scrap metal, junk, or wrecked vehicles and vehicle parts are considered to be outdoor storage/accumulation of solid waste and must be removed. 

Car covers and tarps are not acceptable and are not considered enclosed structures.

An abandoned/junk vehicle is any vehicle with the following:

• Inoperable, dismantled, wrecked, or on blocks or similar device

• Does not display current tags or license plate

• Has a deflated tire or broken windows

Overgrown/Uncontrolled Conditions South Salt Lake Code states that weeds and grass shall be maintained at a height of six (6) inches or less at all times. All land including park strip areas (between sidewalk and curb) and areas adjacent to the property such as alleys or easements must remain free of conditions that cause the property to become unsightly. Grass clippings must be bagged and removed as well. Maintenance of alleys, sidewalks, streets, easements, or rights-of-way is the responsibility of the adjacent property owner.

South Salt Lake Code Enforcement provides the following quick list to help residents and neighbors to learn about parking vehicles in South Salt Lake:

• All vehicles must be parked on a hard surface of asphalt or concrete. Vehicles are prohibited from parking in yards or landscape areas.

• Parking over and on sidewalks and park strips is prohibited.

• No car shall be parked on a street or alley longer than 72 consecutive hours.

• Inoperable and unregistered vehicles parked on the street are prohibited.

• Trailers shall not park on the street unless attached to a licensed, registered, and operable vehicle.

• Off-street parking of vehicles or trailers must be on hard surface of concrete or asphalt material.

• Large vehicles that exceed 35 feet in length or 30,000 pounds GVW is not permitted to park on any public street, unless approved by the city or in the process of moving residential goods.

In an effort to prevent graffiti in South Salt Lake, enforcement efforts are being increased to have graffiti removed as quickly as possible. Property owners are responsible and liable for the care and upkeep of their properties, which includes the removal of graffiti. 

Graffiti on private property must be removed as soon as possible to discourage repeat occurrences. The sooner the graffiti is removed the less likely it will become tagged again.

South Salt Lake code states that the owner or tenant or any person in possession of or in control of real property who shall fail to remove any drawing, inscription or writing, commonly known as "graffiti," which was written or drawn so as to be seen by the public, within seven days after having been notified to do so, shall be guilty of a Class B misdemeanor.

To report graffiti, contact our SSL Neighborhoods Connect Line at 801-464-6757, connect@sslc.gov, and South Salt Lake Non-Emergency Dispatch at 801-840-4000.

According to the Salt Lake County Health Department, solid waste can include any of the following: garbage, trash, hazardous waste, industrial waste, construction and demolition waste, used oil, or accumulated discarded materials.

It is against the law for any person to deposit any solid waste or litter, or allow any person to do the same, to any public or private property or lot, street or road, ditch, gutter, or any place other than an approved trash container area.

Littering is the willful or negligent throwing of solid waste onto any premises other than approved trash container areas.

Bulk Waste Trailer Rental (Dumpsters)

Dumpster rental is available to South Salt Lake residential garbage customers for $50. Once reserved, trailers are delivered and picked up from your home. Some restrictions apply. Reserve online here, or contact SSL City Hall at 801-464-6757, Monday-Friday 8 am to 5 pm with any questions. 

Outdoor Storage is the storage of miscellaneous materials, tools, furniture, household items, goods, products, wares...out of doors. No outside storage is permitted on any residential property, except for approved outdoor items such as planters and storage sheds. Indoor furniture is not allowed to be used as outdoor leisure furniture. 

Laundry hung from fences, porches, and clotheslines that are visible from the street is prohibited under the South Salt Lake code.

Accumulation of solid waste and litter (such as junk, trash, and debris), is a public nuisance and a violation for any owner or occupant to allow the accumulation, abandonment, or storage of trash, junk and debris on private or public property. This includes areas at fences, wall bases, grassy and planted areas, borders, embankments, sidewalks, strips, gutters, streets and alleys.

• Snow removal must take place the same day the snow has fallen unless it has fallen after 6:00 p.m., which will then be required to be removed by 10:00 a.m. the next morning.

• Do not park on any city street or roadway between the hours of 2:00 a.m. and 6:00 a.m. when snow removal will be necessary.

• Parking is limited to 72 hours consecutively on any street or alley.

• Other limited parking times are as follows: Parking in excess of two hours between 9:00 a.m. and 6:00 p.m. is prohibited on Main Street between 2100 South and 3000 South.

• Parking unlicensed or unregistered vehicles is prohibited at all times. Unattached trailers parked on the street are also prohibited and must be attached to a licensed, registered, and operable vehicle.

SSL Code 12.08.090

Contact the appropriate division of the Public Works Department: streets, sewer, water or waste. We rely on information provided by our residents and businesses to identify and prioritize both urgent and long-term maintenance and repair/replacement projects. If you are unsure of which division to contact, call 801-483-6045.

The Engineering Department is in charge of planning, contracting and overseeing all capital improvements projects around the city. Announcements are also regularly shared on the city website and newsletter.  

Routine maintenance and the addition of safe chemicals to City water can result in discoloration and “fizzy” water. This water is still safe to drink and wash with. We closely monitor our water supply 24 hours a day. If you have further concerns regarding your drinking water, please call 801-483-6014 and staff will be sent to flush additional hydrants in your area.

The Building Department provides permits and guidance for anyone hoping to develop within South Salt Lake. Learn more on their webpage.

Read this document to learn more about the program and how you can get your bags this fall!  Leaf Bag Program

Residents and business owners are responsible for shoveling the sidewalks in front of their property, and on the side of their property if on a corner. The Streets and Sidewalks Division handles sidewalks that are not directly bordering residences or businesses.

During snow events, residents are encouraged to call South Salt Lake Public Works at 801-483-6045 if they feel their street has been overlooked or they have an issue with snow plowing on their street.

Snowplow operators follow set priorities (see the Plowing Priorities), and operators will respond to individual reports after they have responded in accordance with the Snow Removal Policy. 

Claims from residents for property damage caused by snowplows should be reported to the City Attorney’s office at 801-483-6037.

Shovel snow back onto your property. Do not dump it into the gutters, onto the street or onto the sidewalk. Piles of snow can cause hazardous conditions for drivers and pedestrians. See the following link for Snow Removal Do's and Don'ts

Salt Lake County Aging and Adult Services offers assistance with snow removal. They can be contacted at 385-468-3200 for eligibility. 

Please contact Code Enforcement at 801-464-6712 to report any uncleared sidewalks.

No. During a storm event, water runoff is carried by the City's storm drain, which drains to the Jordan River. Contaminated stormwater receives no treatment because of the sheer volume of runoff.

Yes. The sanitary sewer system and the stormwater system are two completely separate systems. The sewer (wastewater) system routes all household wastewater into a water treatment facility. The stormwater system, on the other hand, routes rainwater off the streets and into the Jordan River.

• Health: Stormwater pollution can pose a serious health risk due to pesticides, bacteria, and chemicals that are washed from our city streets, parking lots, and drainages.
• Environment: Plants and animals living along the waterways where stormwater discharges may become sick or die from contact with contaminated stormwater.
• Neighborhoods: Clogged catch basins significantly decrease the quality of life in many neighborhoods throughout Salt Lake County. These "nests" of trash and debris can attract rats and cockroaches, create foul odors, and clog the storm drain system affecting neighborhood aesthetics and property values, and can even cause local flooding.

Please call our 24-hour hotline at 801-412-3245  to report any littering or dumping in the storm drain or gutter.

A right of way is a type of easement granted or reserved over the land for transportation purposes, such as streets, sidewalks, bike paths, as well as utilities.

If you see something obstructing street signage or lights, or a sign/traffic light that has been broken, please call us immediately at 801-483-6045. 

Some basic maintenance of sidewalks is expected from the owners of residences directly adjacent to that sidewalk. However, the City also has some capital funds for sidewalk maintenance. If your sidewalk is no longer navigable or could provide a trip hazard for pedestrians, please contact us at 801-483-6045.

If you believe a tree is blocking drivers’ vision, is obscuring a street sign or traffic light, or is otherwise presenting a danger to pedestrians or drivers, please contact us immediately at 801-483-6045. Please do not contact us for aesthetic tree trimming.

Most, but not all, streetlights in South Salt Lake are owned and operated by Rocky Mountain Power. If you see a streetlight that is out, click here to report it to us and we will work to fix it if it is city owned or escalate the report to Rocky Mountain Power for fixing.

If your regularly scheduled pick-up day falls on July 4th, Thanksgiving, Christmas, or New Year's Day, service will be delayed one day starting with the holiday.

Call 801-483-6074 and we will mail you a new card.

Please look at Ace Disposal’s webpage, where they list hazardous items that shouldn’t be thrown out. 

Read this document to learn more about the program and how you can get your bags this fall!  Leaf Bag Program

Please only flush human waste and toilet paper.

You can sign up for sewer services on our Utility Billing page.

You can pay all of your utility bills using our online bill pay portal. You can also pay by mail, or by dropping your bill off at the utility box on the North side of City Hall.

If you are experiencing or have observed a problem with the sewer system, please call us immediately at 801-483-6045.

The Salt Lake Valley has many water service providers. Reference this map for assistance finding your water provider.  Salt Lake Valley Water District Map

Yes! The City regularly samples water citywide and our wells are monitored 24/7 to ensure the safety and quality of our drinking water. As our drinking water supply comes from groundwater, at times color and smell can vary. In the event of a main break or pipe replacement, air can be introduced to the system causing ‘fizzy water’. Running your tap will resolve this issue. Our water team works hard to quickly resolve any concerns or disruptions to service. 

What is Sediment?

Sediment consists of tiny particles such as sand, silt, and minerals that can be naturally present in water. While sediment can affect the appearance and clarity of your water, it is not harmful to your health.

Why Am I Seeing Sediment?

When the City repairs or replaces water lines, it stirs up sediment. This is a byproduct of old water lines the City is relying on, much of which is 50+ years old. Upgrading our public works infrastructure has been a priority in the budget for the past few years. Utility bill revenue and property taxes are what help pay for infrastructure upgrades.

What to Do

To help clear sediment from water lines, SSL Water flushes hydrants regularly, especially after construction projects. Residents can run their highest-flowing faucet, such as a bathtub faucet, for about 20 minutes to help flush out any remaining sediment from your pipes.

If you are experiencing or have observed a problem with water from 2100 to 3300 South, contact the SSL Water Division by calling 801-483-6014. After hours call dispatch at 801-840-4000. For concerns south of 3300 South contact Jordan Valley Water Conservancy District by calling 801-256-4401.

Our Utility Billing division can assist with South Salt Lake Water. For service south of 3300 South, visit Jordan Valley Water Conservancy District or call 801-565-4300.

To pay your South Salt Lake Water bill contact Utility Billing. 

Hydrant flushing is a practice used to clean pipes of sediment. It also ensures that hydrants are in working order in the event of an emergency. Performing this task citywide assists in maintaining and supplying clean water to all utility users. This is a manual task done by city employees. While we try to complete this during the late evening hours, some low water pressure may be experienced during daytime hours. 

Cross Connection

A Cross Connection is a physical connection (piping configuration) between the public drinking water system and anything else, including another water supply, that can allow pollutants or contaminants to backflow into the public water system.

Backflow Prevention

Backflow occurs when a reverse flow of contaminated water or other substances from a customer's water system flows back into the public drinking water system. Not only is it the law to install backflow prevention mechanisms, it's important to make sure we protect our drinking water.

A backflow incident can seriously affect the quality and safety of our drinking water supply. Common examples of possible cross connections include landscape sprinkler systems, hose attachments for utility sinks, and garden hoses used for pools or other chemical contact purposes. Backflow prevention assemblies provide the public water system with protection against contamination or pollution.  Learn how to help prevent cross connection with proper connection assemblies.

The City has no jurisdiction regarding  old artesian wells. If you have one on your property and have questions, we recommend you consult local neighbors who also have wells or call State Water Rights at 801-538-7240 for more information.

South Salt Lake is home to several wonderful walking and hiking trails where you can take your pup. Lions Park has a great dog park as well, where your dog can meet new friends and burn off some energy. Beyond that, the Jordan River is a great place to get into nature, even though you’re right in the center of a city.

Check out our Youth Sports opportunities and register your children for this year’s teams on our CivicRec portal. We offer several sports seasons and leagues as well as school break and summer camps for certain sports.

Promise South Salt Lake runs several centers throughout the city, each of which provides engaging afterschool and summer activities. Find out more about the centers, their calendar of events and which is the closest to your home or school on the Promise SSL webpage.

Recreation organizes amazing events each year. Check out our Calendar of Events to discover upcoming citywide fun!

We run several adult sports leagues throughout the year, as well as plenty of social events that are great for meeting new friends! Check out opportunities and register on our CivicRec portal or email Dustin Permann or call 801-412-3209, or email Brooke Field or call 801-412-3217 for more information.

Please visit the South Salt Lake Recreation Department page or the facility rental page to learn about available options.

Visit our Promise SSL webpage for more information and to enroll in our youth Afterschool and/or Summer programs.

The City of South Salt Lake is currently working under its 2015 Parks, Open Spaces, Trails and Community Centers Master Plan, which sets goals for services and amenities in every neighborhood. 

By going here, you can register for city community classes and activities (Recreation, Arts Council, The Co-Op). 

Mayor Wood is available to meet with constituents to discuss issues, concerns or ideas you have for the city. Regular meeting times may be scheduled Monday through Friday from 9 am to 4 pm. Please schedule an appointment to respect the time of those attending by calling 801-505-3170.

You can also stay connected by following her on social media and subscribing to her monthly 'Mayor on the Move' e-newsletter.

The next mayoral general municipal election will be in November of 2025.

In addition to attending a public City Council meeting, you can call the Mayor’s office during business hours to schedule a meeting with Mayor Wood or fill out this form. 

We are expecting significant growth throughout South Salt Lake in the coming years, so one of the main goals is to meet that growth head-on and ensure that all residents are receiving the quality services and programs that SSL is known for. We are also a city that invests in people, and we plan to continue this on both a community and individual level.

Mayor Wood participates in every bimonthly City Council Meeting - which is open to the public. She also gives her input during meetings for the Redevelopment Agency, and you'll see her at other important community events throughout the year. Her signature speech on policy goals was also shared in her 2022 State of the City address.

The Planning Commission is a recommending body to the City Council on legislative applications (i.e. Zoning Amendments, Ordinance Amendments, Master Plans, etc.). The Planning Commission approves all administrative applications (i.e. Conditional Use Permits, Subdivisions, Design Review, etc.).  Reference the Municipal Code 17.11.010 for specific duties.

The Mayor appoints seven commissioners, as well as two alternates. Once appointed, the proposed commissioners must seek advice and consent from the City Council. Following appointment, planning commissions serve for four years.

If you are interested in serving on the Planning Commission, email Eliza Ungricht for more information.

The Planning Commission duties are outlined in 17.11.010 of the Municipal Code.

To learn more about the duties of the Planning Commission and their function in municipal government, see the Municipal Code which outlines their establishment.

Yes, the City does allow Internal and External Accessory Dwelling Units (ADU). To see if you qualify to have an Internal or External ADU, review the SSL ADU Handbook. If you want to verify your zoning please use the Interactive Zoning Map. For more information please go to the Planning & Zoning page.

The first step of any project is to review the Predevelopment Checklist (PDF) and submit a complete application via the online portal. Staff will complete a preliminary review of your concept plan to determine the next steps in your entitlement process.

All applications are reviewed by multiple departments for compliance, including but not limited to, Planning and Zoning, Building, Engineering, Fire, and Legal.

Complete applications are processed in the order they are received. It is the applicant's responsibility to provide complete documentation and any required updates based on review comments.

The timeframe to process an application will vary based on the complexity of the request. Application submission does not guarantee placement of the applicant's petition on any particular agenda for the Planning Commission or City Council. Our staff will work diligently to process applications in a timely manner.

All application fees are outlined in the South Salt Lake Municipal Code Consolidated Fee Schedule.

Applications for each upcoming school year are open from July to September and can be found on the Youth City Council page. 

No, Youth City Council is open and free to anyone who meets the requirements.

Members typically spend 3 to 5 hours per month attending meetings, assisting with community events, planning and executing volunteer or community projects, and attending leadership conferences. 

Yes! We have several parks right within the city, as well as trails that run through the city, and into our neighboring communities. Learn more at the Parks and Trails webpages.

Each of the following webpages contains a full and updated list of options in and around South Salt Lake:

• Parks
• Trails
• Open Spaces

Parks are maintained by either City and County staff, depending on who owns that park or trail. Most are SSL City parks, except Harmony, James Madison, and General Holm. The Jordan River Trail is overseen by Salt Lake County, while Parley’s Trail, Mill Creek Trail and Meadowbrook Trail are maintained by South Salt Lake.

If you see a non-emergency safety situation or evidence of a crime already committed that would require police attention, please contact Police Dispatch at 801-840-4000 to file a report. The SSL Police Department runs a "Safe Parks Project" to ensure parks remain a safe place for recreational activities.

If you see an emergency situation, please immediately call 911 after moving to safety.

Please report all maintenance issues to the Department of Neighborhoods.

Rent online through the Neighborhoods Department or call the Pavilions Reservation line at 801-483-6021.

The most important contribution residents and visitors can make is following the rules and regulations of park and trail use, and properly disposing of any trash. Stay posted on City News or email Sharen Hauri for volunteering opportunities for our parks and trails.

Our Parks and Facilities teams work within the scope and vision of South Salt Lake's 2015 Master Plan (PDF). Based on this, our goal is to improve the walkability and amenities of our city, provide afterschool resources to our youth, and positively impact property values throughout the area.

Check out the City’s Strategic Mobility Plan (PDF) as well as the WFRC 2019 to 2050 Regional Transportation Plan to see what we have planned for trails throughout the city.

Contact Amy Knight at 801-464-6719 for more information. We post all major capital improvements projects on the Utah Public Procurement Portal (JAEGGER).

Contact Sharen Hauri at 801-464-6771.

Moderate Income Housing is defined in Utah Code as “housing occupied or reserved for occupancy by households with a grow household income equal to or less than 80% of the median gross income for households of the same size in the county in which the city is located.” According to the U.S. Department of Housing and Urban development (HUD), the 2020 median family income in Salt Lake County was $87,900. A low (80% of median) income household earned $70,300. Therefore, for the purposes of this plan, moderate income housing is defined as those housing units that were affordable to households that earn $70,300 or less annually. HUD defines housing as affordable when it consumes less than 30% of a household’s income. If families are required to pay more than 30% of their income for housing, they are considered cost burdened and may have difficulty affording necessities such as food, clothing, transportation, and medical care. Thus, the generally accepted definition of affordability is for a household to pay no more than 30 percent of its annual income on housing (including housing related expenses such as utilities, insurance, taxes, etc.) HUD goes further to break down affordability into subcategories that better define the income levels that are being targeted for their programs. The subcategories are listed below:

• Extremely low income: Below 30% of AMI (below $26,370)
• Very low income: Below 50% of AMI (below $43,950)
• Low income: Below 80% AMI ($70,300)
• Moderate income: Between 80% and 120% of AMI ($70,300 - $105,480)

The Moderate Income Housing plan will offer guidance on the various levels of housing that are needed in our community. We will engage with our residents, stakeholders, community leaders and policy makers to 1) identify needs; and 2) consider various tools to build housing as we refine our housing goals and policies. These tools can be placed into broad categories including:

• Development tools – which include zoning changes, establishing public-private partnerships, and fast-tracking development processes;
• Community housing tools – such as down payment assistance or shared equity programs;
• Funding Sources – which pursue various federal, state, regional and local funding assistance.

Ultimately, we expect to see a multilevel implementation strategy that uses various tools, funding approaches and other strategies to address affordability gaps.

Through the Utah Department of Workforce Services, the State Legislature requires municipalities to identify an affordable housing implementation strategy in their General Plan that includes a robust annual reporting process. Additionally, the state has increased funding alternatives including state tax credit programs, low-interest loans, housing preservation, first-time home buyers’ assistance programs.

The Moderate Income Housing Plan will include a detailed inventory of the various types and supply of housing currently available in South Salt Lake. The following is data collected from the 2020 United States Census:

• Population 2020:  26,777
• Number of Households:  9,904
• Persons per household:  2.49
• Language other than English spoken at home:  34.3%
• Owner-occupied housing:  37.9 %
• Median value of owner-occupied housing units:  $287,200
• Median monthly owner costs with mortgage:  $1,509
• Median gross rent:  $1,039

EyeOnWater is a platform for water customers to access their water usage data to help monitor consumption, detect potential water leaks, and manage water use more efficiently. You can access your EyeOnWater account through their website or mobile app.

Visit the EyeOnWater website to register for an account. You will need your account number as it appears on your utility bill, including the dashes. Once you have started your account through the website, you can then download the EyeOnWater mobile app to log in to your account and access your water usage data.  If you don’t have a copy of your utility bill, contact Utility Billing at utility@sslc.gov or call (801) 483-6000 to obtain your account number.

Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water, or flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

You must set up the leak notification feature in your account for alerts. You can set the threshold in the leak alert by flow rate and timeframe, and you can set notifications for leak alerts to be sent via text message to your mobile phone or emailed.

While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1.0 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets, and broken sprinkler pipes. If you notice large leaks (most likely an irrigation leak), you should address the leak immediately to avoid high water bills. Regardless of water leaks, the customer is responsible for paying all water usage that passes through the water meter.

Pretty close, but there is a slight delay in seeing your water usage data. The new hardware uses cell phone technology to upload your data which wakes up a few times a day to submit water usage data. So "real-time" over 24 hours but not exactly minute to minute. Water usage data upload(s) will typically occur at the same time every day, but we cannot control when that occurs.

The EyeOnWater website and app are pretty user‐friendly and easy to use. We suggest that you get your account set up and “test drive” your account on the website or through the app for a few days. We also recommend watching this short video for an overview of EyeOnWater. If you still have questions on the program, please call us or e‐mail us and we’ll be happy to assist.

Customers have access to hourly, daily, monthly, and yearly water usage data and charts.  Week-over-week consumption comparisons, and temperature and precipitation overlays are also available to help monitor and manage usage. Leak alerts are visible from the platform, and you can set up leak notifications to be sent via text or email to you.

Water consumption in EyeOnWater is displayed by calendar month, but South Salt Lake Water’s billing cycle does not necessarily align with the calendar month.  While you will be able to obtain data with EyeOnWater by calendar month, it is likely that the information may not exactly align with the usage data that shows on your utility billing statement.

You can visit The Co-Op located inside the South Salt Lake Community Center for assistance. Using our free computer lab, Co-Op staff will help guide you through setting up your EyeOnWater account and accessing your data. You can use the computer lab at any time during Co-Op business hours to access your EyeonWater account. The South Salt Lake Community Center address is 2530 South 500 East, and the Co-Op is open Monday through Thursday from 9am to 8pm and Friday from 9am to 6pm (closed on Saturday and Sunday). You can call the Co-Op during business hours at (801) 412-3294.

No, you cannot access your billing information through EyeOnWater. You must log in to your Xpress Bill Pay account to access your current balance and make utility payments, or use your paper utility bill. If you have questions on your utility bill, contact us at utility@sslc.gov or call (801) 483-6074..

No.  Customers must use their utility account number to register for an EyeOnWater account, which verifies customers’ access and prevents others from accessing the information.

Yes, the City does allow Internal and External Accessory Dwelling Units (ADU). To see if you qualify to have an Internal or External ADU, review the SSL ADU Handbook. If you want to verify your zoning please use the Interactive Zoning Map. For more information please go to the Planning & Zoning page.

The first step of any project is to review the Predevelopment Checklist (PDF) and submit a complete application via the online portal. Staff will complete a preliminary review of your concept plan to determine the next steps in your entitlement process.

All applications are reviewed by multiple departments for compliance, including but not limited to, Planning and Zoning, Building, Engineering, Fire, and Legal.

Complete applications are processed in the order they are received. It is the applicant's responsibility to provide complete documentation and any required updates based on review comments.

The timeframe to process an application will vary based on the complexity of the request. Application submission does not guarantee placement of the applicant's petition on any particular agenda for the Planning Commission or City Council. Our staff will work diligently to process applications in a timely manner.

All application fees are outlined in the South Salt Lake Municipal Code Consolidated Fee Schedule.

City roads are a municipal utility, much like water, sewer and stormwater systems. A Transportation Utility Fee (also known as a street utility fee, street maintenance fee, or road use fee) is assessed for the use and maintenance of the utility. City roads are used by the entire community, and therefore implementing a utility fee that is based on user type is the most equitable rate structure. Funds collected through the TUF are dedicated exclusively for streetlights, road repairs, construction, maintenance and related infrastructure within city boundaries. Without a Transportation Utility Fee the city would have to consider other funding sources to maintain roads, such as raising taxes or using the city’s general fund (which would reduce service levels in other areas). 

South Salt Lake is in need of additional revenue sources to pay for critival roadway projects to ensure the integrity of transportation infrastructure within the city. When there is a lack of adequate funding for maintenance, projects get deferred and repair costs quickly increase. This impacts public safety and daily transportation for our community. Conducting regular maintenance of our roads helps extend their useful life and is more cost effective than having to replace them. Therefore, staying current on road maintenance and the city’s Roads Capital Improvement Plan is a priority. 

In the past, the city primarily used state collected Class C Road Funds and funding from the city’s General Fund to pay for road projects. Lookign at the critical road projets over the next ten years and into the future, these funds alone were not enough to pay for the projects. Additionally, Class C Road Funds restrict what roads and projects to specific areas, not allowing flexibility for necessary improvements in areas. South Salt Lake did not recommend raising property taxes or transferring additional funds from the General Fund because doing so would mean less investment in other city projects and services that benefit the community.

South Salt Lake conducted public outreach and information sharing about the TUF in various ways: 

1. On June 11, 2025 as part of a regularly scheduled City Council public meeting, EFG Consulting presented findings from the Transportation Utility Fee Analysis and included a methodology. 
2. In July 2025, the city included an attachment in utility bills notifying a public comment session would be held on July 23, 2025 as part of the meeting where City Council would consider adopting the ordinance to approve TUF. 
3. During the July 23, 2025 City Council meeting, no public comment was received regarding TUF and City Council approved the TUF ordinance.  
4. In January 2026, the city included an attachment in utility bills, and separately sent a direct postcard mailer to all Property Owners as a reminder that the TUF would be implemented starting in February (appear on March utility bill). 
5. A Transportation Utility Fee webpage was published on the city website to help customers understand why and how TUF was implemented, and provide FAQs and information about the fee. 

Communities across the state are facing revenue shorfalls for keeping up with roadway projects. Since 2016, TUF has been implemented in cities across Utah as the preferred way to fund the ongoing need for road maintenance and improvement projects. 

Pleasant Grove, Provo, Kaysville, South Ogden, Highland, Mapleton, Pleasant View, South Weber, Fruit Heights, and Farmington. Vineyard, Washington City, and Duchesne County are all currently implementing TUF this year. 

The Transportation Utility Fee rate structure is calculated based on the property owner user type:

• Residential
• Business, office
• Business, commercial/retail
• Business, industrial

For business category, the user type is determined by the entity's business license, county record, utility account, and Title 12 definition.

Looking at land use and daily trip numbers, an Estimated Residential Unit (ERU) was assigned to a single-family home based on estimated daily trips with a single-axle vehicle. The ERU is then weighted for increased axle load and daily trips estimated for the other user types, and then multiplied by the monthly rate per 1,000 square feet.

For example: Retail Goods LLC has a user type "commercial/retail" with a building size of 4,300 square feet. Their monthly TUF would be $93.14. (4,300 / 1,000 * $21.66 = $93.14)

Click here to view June 2025 Analysis Report by EFG Consulting with the rate structure methodology.

The City Council’s policy adoptions included exemption of certain user types from the TUF, including residents, nonprofit organizations, and places of worship.

For any other item related to TUF other than property size, use type or exemption status, the formal dispute process is outlined in City Ordinance Title 13.74.040.H regarding Customer Service Regulations and City Ordinance Title 2.22.040, and is handled through the South Salt Lake Utilities Office and Administrative Law Judge.

To start the dispute process, contact Utility Billing at 801-483-6000 or use our online form.

The following steps must be taken:

1. Appeals must be made within 10 calendar days of the date of service; 
2. The appeal must be in writing and accompanied by a filing fee of $25; and 
3. Appeals and filing fees must be submitted in-person or mailed to the City Recorder at: South Salt Lake City Hall, 220 E Morris Ave, 2nd Floor, City Recorder, South Salt Lake, Utah 84115.