Water
SSL Water provides safe, reliable, and affordable culinary drinking water for City residents from 2100 South to 3300 South, and is responsible for maintaining City wells, infrastructure, and hydrants. Water supplies are monitored, tested, and treated regularly to ensure the drinkability and safety of our community.
The majority of the City's water infrastructure was installed in the 1940s to 1950s. The Water Division team works daily to manage and maintain the water supply and ensure it flows to your tap. The City's water system includes nearly 3,500 connections and 550 hydrants. All connections have been converted to electronic meters to ensure accuracy and real-time monitoring. The Water Division conducts routine maintenance to upgrade our aging system and repairs as the need arises.
Click here to view our Drinking Water Quality Annual Reports.
Emergency Repairs
If you need SSL Water services turned off at the water meter for repairs, call 801-483-6014. If you need assistance outside of business hours or during holidays/weekends, contact Dispatch at 801-840-4000. They will contact the after-hours SSL Water personnel. There is no reconnect fee for emergency water repairs. If you want to disconnect for any other reason, contact the billing office during business hours.
Ways You Can Help
- Visit our Water Conservation page for ways to help conserve water at home.
- Consider converting your lawn to water-wise landscape and save money through the Landscape Incentive Program through Utah Water Savers.
- Use rain barrels to collect rainwater for landscape watering.
- Who supplies my water?
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The Salt Lake Valley has many water service providers. Reference this map for assistance finding your water provider. Salt Lake Valley Water District Map
- Is my water safe to drink?
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Yes! The City regularly samples water citywide and our wells are monitored 24/7 to ensure the safety and quality of our drinking water. As our drinking water supply comes from groundwater, at times color and smell can vary. In the event of a main break or pipe replacement, air can be introduced to the system causing ‘fizzy water’. Running your tap will resolve this issue. Our water team works hard to quickly resolve any concerns or disruptions to service.
- Why is my water brown?
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What is Sediment?
Sediment consists of tiny particles such as sand, silt, and minerals that can be naturally present in water. While sediment can affect the appearance and clarity of your water, it is not harmful to your health.
Why Am I Seeing Sediment?
When the City repairs or replaces water lines, it stirs up sediment. This is a byproduct of old water lines the City is relying on, much of which is 50+ years old. Upgrading our public works infrastructure has been a priority in the budget for the past few years. Utility bill revenue and property taxes are what help pay for infrastructure upgrades.
What to Do
To help clear sediment from water lines, SSL Water flushes hydrants regularly, especially after construction projects. Residents can run their highest-flowing faucet, such as a bathtub faucet, for about 20 minutes to help flush out any remaining sediment from your pipes.
- How do I report a problem?
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If you are experiencing or have observed a problem with water from 2100 to 3300 South, contact the SSL Water Division by calling 801-483-6014. After hours call dispatch at 801-840-4000. For concerns south of 3300 South contact Jordan Valley Water Conservancy District by calling 801-256-4401.
- How do I sign up for water service?
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Our Utility Billing division can assist with South Salt Lake Water. For service south of 3300 South, visit Jordan Valley Water Conservancy District or call 801-565-4300.
- How do I pay my water bill?
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To pay your South Salt Lake Water bill contact Utility Billing.
- Why does the City flush Fire Hydrants?
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Hydrant flushing is a practice used to clean pipes of sediment. It also ensures that hydrants are in working order in the event of an emergency. Performing this task citywide assists in maintaining and supplying clean water to all utility users. This is a manual task done by city employees. While we try to complete this during the late evening hours, some low water pressure may be experienced during daytime hours.