Frequently Asked Questions

EyeOnWater is a platform for water customers to access their water usage data to help monitor consumption, detect potential water leaks, and manage water use more efficiently. You can access your EyeOnWater account through their website or mobile app.

Visit the EyeOnWater website to register for an account. You will need your account number as it appears on your utility bill, including the dashes. Once you have started your account through the website, you can then download the EyeOnWater mobile app to log in to your account and access your water usage data.  If you don’t have a copy of your utility bill, contact Utility Billing at utility@sslc.gov or call (801) 483-6000 to obtain your account number.

Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water, or flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

You must set up the leak notification feature in your account for alerts. You can set the threshold in the leak alert by flow rate and timeframe, and you can set notifications for leak alerts to be sent via text message to your mobile phone or emailed.

While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1.0 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets, and broken sprinkler pipes. If you notice large leaks (most likely an irrigation leak), you should address the leak immediately to avoid high water bills. Regardless of water leaks, the customer is responsible for paying all water usage that passes through the water meter.

Pretty close, but there is a slight delay in seeing your water usage data. The new hardware uses cell phone technology to upload your data which wakes up a few times a day to submit water usage data. So "real-time" over 24 hours but not exactly minute to minute. Water usage data upload(s) will typically occur at the same time every day, but we cannot control when that occurs.

The EyeOnWater website and app are pretty user‐friendly and easy to use. We suggest that you get your account set up and “test drive” your account on the website or through the app for a few days. We also recommend watching this short video for an overview of EyeOnWater. If you still have questions on the program, please call us or e‐mail us and we’ll be happy to assist.

Customers have access to hourly, daily, monthly, and yearly water usage data and charts.  Week-over-week consumption comparisons, and temperature and precipitation overlays are also available to help monitor and manage usage. Leak alerts are visible from the platform, and you can set up leak notifications to be sent via text or email to you.

Water consumption in EyeOnWater is displayed by calendar month, but South Salt Lake Water’s billing cycle does not necessarily align with the calendar month.  While you will be able to obtain data with EyeOnWater by calendar month, it is likely that the information may not exactly align with the usage data that shows on your utility billing statement.

You can visit The Co-Op located inside the South Salt Lake Community Center for assistance. Using our free computer lab, Co-Op staff will help guide you through setting up your EyeOnWater account and accessing your data. You can use the computer lab at any time during Co-Op business hours to access your EyeonWater account. The South Salt Lake Community Center address is 2530 South 500 East, and the Co-Op is open Monday through Thursday from 9am to 8pm and Friday from 9am to 6pm (closed on Saturday and Sunday). You can call the Co-Op during business hours at (801) 412-3294.

No, you cannot access your billing information through EyeOnWater. You must log in to your Xpress Bill Pay account to access your current balance and make utility payments, or use your paper utility bill. If you have questions on your utility bill, contact us at utility@sslc.gov or call (801) 483-6074..

No.  Customers must use their utility account number to register for an EyeOnWater account, which verifies customers’ access and prevents others from accessing the information.